Top facilities, comprehensive services and guest information

Enjoy exclusive amenities and read the general conditions of Chalet Milé in Ortisei Val Gardena.

In addition to the individual luxury that each chalet offers, our guests enjoy the convenience of shared facilities. An underground parking garage with a charging station, a ski depot, a bike room, a fully equipped laundry room and a state-of-the-art gym complete the exclusive offering and ensure that all your needs are met during your stay.

Services & facilities

Open-plan kitchen

  • Fridge
  • Freezer
  • Induction hob with integrated extractor fan
  • Oven
  • Microwave
  • All kitchen appliances are Miele brand
  • Toaster
  • Coffee machine including coffee beans
  • Food processor
  • Dishwasher
  • Tea towels
  • Shelf with wine glasses

Living room

  • Satellite TV with sound system
  • Wine cabinet
  • Gas fireplace with a view of the fire


  • Satellite TV
  • Safe


  • Towels
  • Bathrobes and slippers
  • Towels for whirlpool and sauna
  • Courtesy set with exclusive care products
  • Hairdryer

Wellness area

  • Bio sauna
  • Infrared cabin (in Chalet 1)
  • Cosy relaxation room with relax beds
  • Year-round heated outdoor whirlpool
  • Garden oasis with terrace and sunbathing lawn
  • Fitness room equipped with Technogym brand equipment
  • Sound system


  • Elevator
  • Garage parking space
  • Charging station for electric cars and e-bikes in the garage
  • Ski room with ski lockers and ski boot dryer
  • Bike room
  • Laundry room with washing machine, dryer, clothes rack, ironing board, and iron for personal use
  • Ice cube machine
  • Wi-Fi throughout the chalet

Included services

  • Thorough cleaning of the entire chalet every other day (daily cleaning available at an additional cost)
  • Towel change twice a week
  • Bed linen change twice a week
  • Shuttle service from 8:30 am to 11:00 am only in winter and only to the lift facilities in Ortisei (No pick-up service)

Services on request and for a fee

  • Bread roll service
  • Wine cabinet with a selection of champagne, sparkling wine, and South Tyrolean white and red wines. If you desire a special wine from our extended wine list, we will ensure that your selected label is perfectly chilled in the wine cabinet for you.
  • Daily cleaning

Prices & terms and conditions


  • The rates are for occupancy of up to 6 people per chalet with a minimum stay of 7 nights in the high season and a minimum stay of 3 nights in the off-season.
  • The additional 'Jolly' room for a maximum of 2 people costs €220 per day regardless of age and number of persons.
  • The chalets are cleaned every other day. This service is included in the price.
  • Final cleaning of the chalets is free of charge for stays of at least 7 nights. For shorter stays, a fee of €300 is charged.

Local tax

A local tax of €2.90 per person per night is charged separately. Children under 14 years are exempt from this tax.

Check-in & check-out

On the day of arrival, the chalet is available from 4:00 pm. We kindly ask you to inform us by phone or Whatsapp +39 333 7177533 one hour before arrival.
On the day of departure, we kindly ask you to vacate the chalet by 9:00 am.

Booking & deposit

Bookings are confirmed on receipt of a deposit of 30% of the total price within three working days of the booking date. We ask you to adhere to this time frame in order to secure your reservation.

Cancellation policy

  • In case of cancellation, the deposit will not be refunded.
  • For cancellations up to 3 weeks before the start of the trip, 50% of the total amount will be charged.
  • For cancellations within the last 3 weeks before arrival, 100% of the total amount will be charged.

Trip cancellation insurance

To avoid possible cancellation fees in cases of cancellation, late arrival or early departure, we recommend that you take out a travel insurance .

Security deposit

A security deposit of €500 in cash is required on arrival and will be refunded on departure, if no damage has been caused.


Please understand that pets are not allowed in the chalets.